Wondering how time blocking can make you more productive? Many of us are constantly stuck trying to achieve an excellent work-life balance. So you might already know being productive isn’t easy with tons of commitments. …
-
-
Looking for an effective call center attendance policy? Excessive absenteeism, tardiness, and other attendance issues are difficult to manage in a call center. These problems negatively impact agent productivity, team output, customer experience, and business …
-
Want to learn how to keep accurate employee attendance records? Having precise and up-to-date employee attendance records makes good business sense. And in most countries, including the USA, it’s also a requirement under the law. …
-
Want to learn the art of effective timeboxing? We’d all love to master time management and improve our productivity. And there are many techniques out there to help us do this. One popular method is …
-
Curious about call center monitoring? Call centers are the focus of global, on-call customer service. And ensuring excellent customer service via call centers is crucial to every type of business. This is why call center …
-
Want to set up a hybrid office? The pandemic has resulted in drastic changes in how and where we work. While the office workplace keeps evolving continuously, this sudden need for evolution in the post-COVID …
-
Want to know how to build a successful hybrid workforce? Hybrid work has become a buzzword ever since the COVID-19 pandemic. Many large organizations like Google and Twitter have recognized its benefits and adopted these …
-
Interested in call center supervision? Maintaining high standards in customer care service is not an easy task. That’s why customer service representatives (CSR) should receive thorough training and guidance to excel at their job. This …