Offshoring

Outsourcing is commonly associated with countries like India, China, and some countries in Eastern Europe. Not many companies consider outsourcing to Latin America.  But Latin American countries, like Brazil and Mexico, are now emerging as…

Are you looking to hire a virtual assistant? In this article, we will talk about everything you need to know about virtual assistants – what they do, how to hire, what tasks you can outsource…

Virtual assistant services are a key ingredient to helping startups and early-stage companies get off the ground.   Sure, entrepreneurs are superheroes, or at least they like to think they are. And being a micromanager may…

An increasing number of companies worldwide are outsourcing to Mexico to save on labor costs and scale their business operations. Now, outsourcing to Mexico isn’t a new trend.  Industry giants like Honeywell and General Motors…

While handling numerous calls and improving customer service continuously sounds like a good call center strategy, it lacks a definitive goal. That’s why you need call center campaigns that help you conduct focused activities based…

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …

With the COVID-19 pandemic, the world moved online.  Digital software and online shopping became increasingly popular among customers, which intensified the need for excellent customer service. And to match that, several companies like Amazon and…

In a world dominated by chatbots and text messaging, you might think phone calls are becoming a thing of the past. But many customers still prefer calling businesses over the phone to resolve their problems. …