Outsourcing can be a tricky business practice to get right. With different countries’ changing regulations and industry-specific requirements, it can be challenging to know where to begin! Fortunately, there are tons of outsourcing articles that…
Offshoring
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Virtual assistants provide cost-effective support services so you can focus on your business’ core functions. Whether you manage a large enterprise or a small business, VAs can help take your company to new heights. However,…
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Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance,…
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In recent years, offshore BPO has expanded from offering manufacturing services to embracing almost all types of business operations. With several benefits ranging from lower costs to access to skilled labor, offshore BPOs can help…
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Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also…
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Most contact centers leverage a cloud solution to provide better customer support, boost agent productivity, and optimize workflows. A cloud contact center empowers agents with cutting-edge software solutions and automation. They have a virtual setup…
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As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small…
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No matter what business you manage, most customers prefer speaking to a qualified customer service representative to resolve their issues quickly and efficiently. Fortunately, a customer service call center can help you do just that. …