Employee monitoring is the process of tracking team members’ attendance and activity while they’re on the clock. Whether you oversee a remote, hybrid, or field team, you need a reliable system to gather data, such …
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If your team relies on email threads or phone calls to communicate, they’re wasting a lot of time attending unnecessary meetings and reading irrelevant messages. Asynchronous tools are the key to sharing critical updates, managing …
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Employee burnout is real and has been on the rise for the past few years. In fact, after the pandemic, a Deloitte survey found that 64% of employees feel overly stressed and exhausted while at …
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You have more important things to do than micromanage your team or ensure they clock in on schedule for every shift. Whether you manage a hybrid team or remote employees, you need an easy way …
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As a busy agency owner, you can’t afford to waste time tracking employee hours or preparing client invoices. You need a time tracking app that automates timesheets, invoicing, and team management so you can increase …
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Attracting top talent to your company is hard. You never truly know if someone is going to be a good fit until you’ve hired them, but by then it can be too late. So, what …
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Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They greatly assist an organization in improving customer interaction, resolving issues, and enhancing brand value. The …
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Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center …