Increasing productivity improves cost efficiency. The more productive your people are, and the more repeatable the processes underpinning that productivity, the more costs stay under control while revenue rises. This is because ‘productivity’ is greater …
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Virtual organizations represent a new way of working, and they’re gaining popularity. In the wake of the COVID-19 pandemic, organizational structures are changing. The digital age has shifted global work trends to favor remote and …
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Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, …
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The COVID-19 pandemic accelerated a shift to hybrid and remote work that many business leaders saw as inevitable. There’s a lot of data about the uptake and effectiveness of ‘going remote’, and the message is …
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Workforce analytics is the process of gathering employee time and activity data and reviewing it to find ways of increasing productivity and improving engagement. That means it’s crucial for analyzing performance, spotting trends, and making …
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Retaining good employees should be a key effort for all organizations. Replacing employees is costly. Searching for new talent requires significant internal time, not to mention the cost of placing job ads, paying job board …
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Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between …
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A healthy work-life balance is something everyone strives for. Employees with a harmonious work-life balance are more satisfied in their jobs, more productive at work, and more fulfilled at home. But finding that balance can …