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Author

Carlo Borja

Carlo Borja

Carlo Borja is the Content Marketing Manager of Time Doctor, a workforce analytics software for distributed teams. He is a remote work advocate, a father and an avid coffee drinker.

  • Predictive workforce analytics: The future of support software

    by Carlo Borja May 24, 2024

    Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ …

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  • Competitive pay: What it is and why it matters

    by Carlo Borja May 24, 2024

    In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This …

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  • Enhancing support agent productivity: The impact of UI/UX on customer support tools

    by Carlo Borja May 22, 2024

    A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam Martin, the co-founder and chief innovation officer of Time Doctor, recently presented a webinar …

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  • Boosting retention and engagement through employee stock options

    by Carlo Borja May 22, 2024

    In the tough job market of today, businesses are always looking for new ways to hire and keep the best workers. Employee stock options (ESOs) are a popular and smart way to pay people. There …

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  • Discover why Time Doctor is the leader in time tracking solutions

    by Carlo Borja May 22, 2024

    Time Doctor was recently awarded a prestigious spot on the 2024 Capterra Shortlist for Time Tracking Software. This shows that it is the best and most well-known software in its field. This award from Gartner …

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  • 10 effective strategies on how to reduce stress at work and stay balanced

    by Carlo Borja May 21, 2024

    Many people deal with stress at work, and it happens in all kinds of jobs. As work gets harder and there are more demands, stress needs to be managed and lowered to keep people fit …

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  • Analyzing 12 million support tickets: Insights from Time Doctor’s webinar

    by Carlo Borja May 21, 2024

    Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of …

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  • Work-life harmony: Keep employees happy and business thriving

    by Carlo Borja May 21, 2024

    In today’s fast-paced workplace, it’s getting harder and harder to balance your personal and business duties. Work-life harmony techniques are now an important part of any company’s plan for keeping good employees. Through the cultivation …

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Time Doctor Blog
  • Blog home
  • Product
    • Features
    • Pricing
    • Integrations
    • Employee monitoring software
    • Time tracking
    • Employee attendance tracking
    • Workforce analytics
  • Solutions
    • BPO & KPO
    • Remote teams
    • Contact centers
    • Agencies
    • Technology companies
  • Try it free →