Tracking the number of hours your employees work is essential to measure their productivity and overtime hours. It also comes in handy when you have to pay employees based on billable hours. But how do …
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Offshoring involves moving your operations partly or completely abroad to save costs while growing your business. This helps companies gain a competitive advantage in their home country. But from communication delays to security risks, offshoring …
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A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding employee attendance, breaks, electronic device usage, and more. Here’s a …
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With modern-day technology making the world more connected and accessible, businesses are no longer bound by the geographical and legal constraints of the country they operate in. This has led to several US and European …
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With the COVID-19 pandemic, businesses of all sizes are taking every possible step to stay profitable, including outsourcing some of their business activities to offshore partners. Offshore outsourcing helps companies save costs and gain a …
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If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures. Developed with the help of relevant subject matter experts, it helps …
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A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the …
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A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact …