The global knowledge process outsourcing market is on the rise and projected to reach a staggering USD 156.5 billion by 2027.
But as KPOs gain widespread popularity and newer companies emerge each year, finding one suitable for your business needs and budget could be daunting.
What you need is a global KPO directory or a curated list to help you find a perfect outsourcing partner.
In this article, we’ll share a comprehensive global KPO business directory listing 12 top-notch agencies for different domains.
Let’s get started.
Global KPO directory: 13 best agencies for your needs
Knowledge Process is an umbrella term for all business activities that involve information processing and requires subject matter expertise.
Typically, these activities are high-level tasks that help a company improve its value chain and revenues directly or indirectly.
A KPO provider is a company that specializes in such services and can help its clients perform these activities without investing in a massive team of experts or expensive technology.
It’s an offshoot of the business process outsourcing or BPO industry which is based on a more process driven approach, suitable for high-volume back-office tasks.
Due to the nature of services they offer, the KPO industry has a very focused human resource need – subject experts with specialized knowledge and skills. This is starkly different from BPOs that typically bulk hire fresh graduates and train them on the job.
For more information, check out this detailed post on the outsourcing model.
Now let’s have a look at the 13 prominent KPO agencies that cater to a wide range of business verticals, including IT, legal, and healthcare, to name a few.
1. Evalueserve
Evalueserve is a leading KPO firm headquartered in Zug, Switzerland. It specializes in combining data analytics and research to deliver value-driven business solutions.
The company has a global presence with offices in leading KPO markets like India and China. Its 250+ strong clientele, including many Fortune 1000 organizations, span industries like banking, telecom, healthcare, energy, and more.
Key features and services
- Offers advanced analytics and Artificial Intelligence (AI) to convert raw data into actionable business insights.
- Helps re-engineer and automate your core operations.
- Drives financial and non-financial risk management through agile technologies.
- Boosts safety and innovation with intelligent intellectual property (IP) and R&D solutions.
- Improves customer retention and lead quality with 360-degree sales and marketing solutions.
2. Accenture
Accenture is a prominent professional services company with headquarters in Dublin, Ireland, and offices in 200+ cities across 50 countries.
It offers innovative KPO solutions across industries like aerospace, healthcare, energy, insurance, software, etc. The firm works with 89 of the Fortune Global 100 companies and services 7000+ clients in 120+ countries.
Key features and services
- Data science and AI-based solutions for effective decision-making and business transformation.
- Smart financial forecasting and risk assessment to facilitate the right changes across the organization.
- Drive technological innovation through cutting-edge technologies like Blockchain, Metaverse, quantum computing, etc.
- Helps you integrate marketing and sales workflows with automated, data-driven campaigns.
- Helps you build a responsive supply chain network that can anticipate disruptions, predict customer demand, and deliver personalized products and services.
3. Dun & Bradstreet
Dun & Bradstreet is a data management and analytics company headquartered in Florida, USA. Established in 1842, the KPO company boasts the largest global commercial data cloud. It has offices in 58 locations, including Brazil and China.
The company is famous for its proprietary business identifier system that assigns a unique nine-digit D-U-N-S (Data Universal Numbering System) number to a business entity. It’s a globally recognized system that supports the company’s credit reporting function and authenticates over 100 million businesses worldwide.
Key features and services
- Helps boost your brand credibility by showing verified and validated information on a global platform through the D-U-N-S Registered Solutions.
- Offers a proprietary suite of reports to keep stakeholders informed about a business’s profile.
- Has solutions to clean and consolidate customer data to deliver intelligent and actionable insights to its clients.
- Can help your business with customized training and talent development solutions for your goals.
- Offers flexible risk management and compliance solutions to help you mitigate financial, legal, reputational, political, and statutory risks.
4. Genpact
Genpact is a global professional services company known for its knowledge and business process outsourcing services.
Headquartered in New York (USA), Genpact offers a wide range of KPO services, including analytics, risk management, finance and accounting, etc. Its service area extends across industries like manufacturing, healthcare, retail, banking, etc.
The company has a strong global presence with branches in 30+ countries with multiple offices in KPO hubs like India, Romania, Japan, etc.
Key features and services
- Facilitates data-driven decision-making through artificial intelligence and machine learning.
- Offers powerful technology solutions to bring about digital transformation in your business.
- Helps manufacturing businesses build an agile and resilient supply chain through solutions that combine their consulting experience and network with technology.
- Lets you create personalized customer experiences and empower your agents to increase your reach and service quality.
- Covers risk management and compliance for a broad spectrum of enterprise risk factors.
5. EXL Service
EXL Service is a global analytics and digital solutions company headquartered in New York, USA. The company has 54 global delivery centers covering thriving outsourcing markets like India, Colombia, South Africa, and the Philippines.
The KPO provider offers a wide range of domain-specific services to businesses in logistics, manufacturing, travel, healthcare, and more.
Key features and services
- Comprehensive enterprise data management services to create a centralized information hub for your business.
- Innovative marketing services like analytics, market research, omnichannel database, etc., to deliver more personalized customer support services.
- Offers proprietary solutions like EXL Digital Virtual Assist, EXL Exelia.AI, EXL Nerve Hub, EXL Smart Audit, etc., to drive digital transformation.
- Provides a suite of services to streamline and transform finance and accounting (F&A) functions.
- Helps businesses achieve operational efficiency with integrated services like ticketing, invoice and billing, refund and collection processing, etc.
6. Ugam Solutions Private Limited
Ugam Solutions Pvt Ltd is a data-focused KPO and BPO service provider headquartered in Mumbai, India, with multiple offices in the USA. In 2019, it was acquired by Merkle Inc., a leading performance marketing agency.
The company’s areas of expertise include data engineering, analytics, and market research.
Key features and services
- Helps generate scalable insights using cloud-enabled data services such as migration, engineering, visualization, DevOps, etc.
- Helps boost sales and marketing performance through KPI-driven insights and optimization.
- Has powerful reporting features to transform your data into interactive dashboards.
- Leverages AI to automate research and speed up your projects in any domain.
- Has proven expertise on cloud platforms like AWS and GCP, and Experience Management Software like Qualtrics.
7. Alcor
Alcor is an IT-focused knowledge and business process management provider in Kyiv, Ukraine. The consulting services company taps into the robust outsourcing ecosystem and high-skill talent in the Eastern European region.
Besides end-to-end software development outsourcing, Alcor offers a gamut of KPO services, including R&D consultancy, legal compliance, recruitment, etc.
Key features and services
- Assists software development companies set up their own branded R&D centers.
- Can help you scale your workforce on-demand through adequate staffing and HR management services.
- Provides comprehensive business travel support by handling visas, documents, expenses, and more.
- Helps you develop a unique employer brand to attract top talent across Eastern Europe.
- Empowers you with tools and strategies to protect and manage your intellectual property.
Note: We stand in solidarity with Ukraine during this difficult time. Here is a list of charities to donate to if you wish to help Ukraine.
8. VSynergize
VSynergize is a global sales and marketing KPO service provider headquartered in Boston, USA, with offices in San Francisco (USA) and Pune (India).
With over 21 years of experience, VSynergize has built a reputation as a leading business growth accelerating firm catering to industries like telecommunication, healthcare, e-commerce, etc.
Its digital marketing service offerings include B2B lead and demand generation, social media marketing, profiling, data cleansing, and more.
Key features and services
- A strong B2B content syndication lead generation network to reach your target prospects.
- A massive network database of 80 million decision-makers and influencers across North America, LATAM, EMEA, and APAC.
- Proprietary solutions like VConnect that combines research, intelligent technology, and skilled manpower to help you convert more leads.
- Efficient back-office solutions that automate and optimize operations be it in IT, finance, or HR department.
- Has systems and procedures compliant with GDPR regulations.
9. TechSpeed Inc.
TechSpeed Inc. is a premium data services and IT consulting firm headquartered in Portland, USA. Founded in 2000, the company follows strict data security protocols, helping them offer services with 99.5-100% accuracy.
TechSpeed provides services to a wide range of industries and markets, such as legal, real estate, logistics, hospitality, etc.
Key features and services
- Accurate and timely data entry services, including document scanning, OCR cleanup, image indexing, cataloging, forms processing, etc.
- Effective data processing with error detection and removal, analytics, and reporting functionalities.
- Leverages Artificial Intelligence (AI) and Machine Learning (ML) to offer niche services like content moderation, data validation, image categorization and annotation, etc.
- Cost-effective web-development services, including CSS dynamic animation, custom WordPress integration, content migration and maintenance, etc.
- Round-the-clock support through a dedicated project manager and real-time status updates for the timely execution of your projects.
10. Tata Consultancy Services
Tata Consultancy Services (TCS) is a multinational IT services and consulting company with headquarters in Mumbai, India. The company has a worldwide presence with offices in 149 locations in 46+ countries and has a strong workforce of 500,000+ employees.
TCS offers diverse and award-winning knowledge process services, ranging from analytics, automation, and cyber security, to equally varied industries, such as IT, energy, banking, retail, and more.
Key features and services
- Helps enhance your business outcomes with data-driven insights, delivered through solutions like TCS DATOM, DIME, DAEzMO, etc.
- Helps you create connected and high-quality customer experiences by leveraging advanced technologies like Blockchain, the Internet of Things (IoT), digital engineering, etc.
- Offers proprietary solutions like TCS Interactive to boost design-led ideation and create world-class digital experiences.
- Helps customers engage with your better through unified solutions that integrate CRM, multi-channel communication, reporting, and more.
- Provides patented defense solutions and services to help you chart a strategic and long-term cyber security roadmap.
11. Access Healthcare
Access Healthcare is a business and knowledge process outsourcing provider in the healthcare sector. The company’s headquarters is in Dallas (USA) and has offices in nine cities across the USA, India, and the Philippines.
With its 20,000+ strong workforce, Access Healthcare provides support to over 400,000 physicians through 80+ specialty services using a technology-enabled global service delivery model.
Key features and services
- Essential healthcare center services like medical billing, coding, and document management.
- Strong digitization technology with Optical Character Recognition (OCR) capabilities to capture data.
- AI and ML-enabled solutions like Echobot for business process automation.
- IT services like custom application development, application management, and testing.
- Finance and accounting services like expense processing, financial analytics and reporting, etc.
12. Sourcefit
Sourcefit is a leading offshore outsourcing company headquartered in Manila, Philippines, with offices in the UK and Australia. The 1000+ strong Sourcefit team serves 100+ clients worldwide.
The company has over 12 years of experience in offering remote staffing, IT, marketing, and other KPO services to 50+ industry sectors, including healthcare, construction, and travel.
Key features and services
- Customizable monthly service packages with a dedicated team of specialists for small businesses.
- Fixed-fee project or output-based solutions for services like web and graphic design, online marketing, content marketing, etc.
- Legal process outsourcing services like legal research, document review, litigation support, case management, etc.
- Healthcare management services like medical coding and billing, coding quality review, and medical record technician.
- Effective virtual assistant services for back-office tasks like schedule and email management, web maintenance, research, customer support, telesales, etc.
13. Boston Analytics
Boston Analytics is a strategy consulting and analytics firm with its headquarters in Boston (USA) and offices in India and Singapore.
The company leverages its extensive strategy consulting experience with data and technology to help businesses solve complex issues. Its clientele includes several Fortune 100 companies, spanning industrial sectors like engineering, chemical, automotive, etc.
Key features and services
- Helps businesses grow in emerging markets through effective ‘Market Assessment,’ ‘Market Entry,’ and ‘Route-To-Market’ strategies.
- Drives digital transformation with effective digital diagnosis, strategic planning, and execution.
- Advises clients on leveraging disruptive market forces like the Internet of Things (IoT), Anything-as-a-Services (XaaS), etc.
- Provides competitive analysis, market research, and benchmarking services to identify pivots and new opportunities.
- Has a proprietary database of Traditional Trade (TT) outlets in major economies, profiling them based on size, product types, infrastructure, and procurement sources.
Final thoughts
KPO is a reliable solution to generate more value from a complex information-driven business process. These solutions enable small businesses to scale quickly without investing in an internal team or expensive infrastructure.
But with new KPO companies emerging rapidly, finding one tailored for your needs could be challenging.
Use our KPO directory to compare top global outsourcing business services and pick one that best suits your needs.
Liam Martin is a co-founder of Time Doctor which is software to improve productivity and help keep track and know what your team is working on, even when working from home.