BPO and CX Industry

As global attitudes shift to favor sustainability and responsible practices, businesses are turning to impact sourcing as their preferred method of hiring. By recruiting undiscovered talent from disadvantaged communities, outsourcing companies can solve many of …

There are various reasons why you may need to get in touch with a call center. Perhaps you’ve bought a faulty product and want a refund or need tech support when setting up the new …

Every company in the outsourcing sector needs a strategy to reduce costs, improve customer service, and boost performance.  Fortunately, by establishing the right outsourcing metrics, your Business Process Outsourcing company can quickly boost employee productivity …

The outsourcing industry has come a long way in the past few decades, posting huge growth numbers year on year – even during the pandemic. But outsourcing remains a complex business and both BPOs and …

Business Process Outsourcing and Knowledge Process Outsourcing share many common benefits.  But did you know the primary differences between BPO vs KPO?  To start with, KPO is a targeted industry that focuses on the outsourcing …

The concept of the 4-day work week has gained traction in recent years as companies worldwide seek to reduce workplace stress, boost employee satisfaction, and improve productivity. The UK has now embarked on a pilot …

Back office functions like data management, payroll processing, HR administration, etc., play an essential role in a company’s scalability and productivity. But why do companies outsource back office BPO functions? Businesses often find it challenging …

Time-wasting is a common phenomenon that almost every company has to face in some form or another. For BPOs, low productivity and motivation levels are common, and many senior figures are still focusing on cracking …