BPO and CX Industry tips, guides and resources
The pandemic catalyzed the advantage of the hybrid work model for many industries, including the BPO or business process outsourcing industry. The sector’s quick adoption of the remote work model has helped many partner companies …
Telephone, email, live chat, or instant messaging. Today, you can interact with your favorite brands in multiple ways. This lets brands establish personal connections with customers and solve their problems faster. According to the Harvard …
If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to …
It’s funny what a global pandemic can do for one’s enthusiasm towards conferences. There was a time not so long ago, when many of us had become accustomed to flying thousands of miles to sit …
BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking …
Over the past few years, the number of people embracing freelance work or opting to start a solopreneurship has skyrocketed. According to the most recent data, more than a third of the whole US workforce …
Excellent time management is crucial for efficient call center operation and high agent productivity. This, in turn, helps you provide top-notch customer service. However, managing time in a customer support center can be difficult due …
Call center managers are the backbone of any organization offering customer service. Without their leadership and skillsets, it would be impossible to maintain the company’s vision and goals and keep the staff members motivated. But …