Service agents or sales reps are the driving force behind a call center’s success. Unfortunately, the call center industry is known to face a higher employee turnover than most other industries. A high call center …
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Customer support agents may have to handle an overwhelming number of tickets every day, which can lead to productivity issues, employee dissatisfaction, and burnout. Fortunately, you can help the situation by introducing tools like an …
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When it comes to customer service, having just one poor experience from your call center can chase your customers away. That’s why it’s crucial to provide nothing but exceptional service to your customers. Fortunately, implementing …
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Outsourcing, the practice of hiring another company to carry out a business operation, is increasingly popular due to its cost-effective nature and convenience. And customer support is one of the most commonly outsourced business functions. …
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Over the last few decades, software development outsourcing has experienced tremendous growth. Around 64% of all companies now outsource their entire development process! And why not? Outsourcing software development can offer tons of benefits like …
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An essential part of the software development process, testing allows you to catch software computer bugs and other issues before the product is released. While this process can be time-consuming and expensive, software testing outsourcing …
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Data entry involves high volumes of data conversion and management. As a result, it’s often a time-consuming task that requires dedicated staff. However, hiring a full-time data entry professional or a team of professionals can …
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Looking to improve the productivity levels at your organization, but not sure where to start? Your employees’ productivity depends on a variety of factors, and you can’t pin it down to just one or two …