We all follow rules as we go about our lives. Some are enshrined in law. Others are social codes, and some rules we set for ourselves. It’s no different for businesses. There is a barrage …
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Workforce compliance is crucial to maintaining a thriving business. It’s the foundation that enables your employees to work confidently, engage customers and partners the right way, and make decisions that grow your business. So, how …
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In the workplace, positive recognition goes beyond a simple thank-you card or pat on the back. It is a crucial part of creating happy, healthy, and driven employees. Acknowledging and valuing employee efforts and successes …
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Employee recognition is crucial for a business to succeed. It not only cheers people up but also fosters an appreciative culture, which increases employee retention and happiness. According to Gallup study, employees who receive excellent …
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From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations …
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Regulatory compliance in call centers helps prevent unethical business practices and promotes a better customer experience. However, as call centers are subject to several regulations, it can be challenging to stay updated on each, resulting …
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Information security is one of the most talked-about topics nowadays. And for good reason. According to IBM, the average cost of a data breach in 2024 was a record-high $4.88 million, a 10% increase over …
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For all U.S. based companies or companies with employees in the U.S., FLSA compliance is a major responsibility. Ask anyone in HR or leadership and they will tell you how important it is. In the …