Jon: How was the meeting?Bob: Well… the donuts made the hour-long meeting worth it. Otherwise, I wouldn’t bother to go. Do you go to meetings for the donuts or for the conversation? Most companies invariably …
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When employees feel valued and recognized as individuals, they act in ways that benefit colleagues, managers and the organization. They’re also happier, healthier and more engaged. Gallup and Workhuman studied thousands of employees across several …
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How do you celebrate the people working for you in different locations and time zones? If you’re managing remote employees, shoutouts that used to happen in staff meetings now happen in virtual huddles. Instead of …
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Businesses are always looking for methods to improve customer happiness and service delivery in the ever-changing world of customer service outsourcing. In an episode of The Future Workforce Podcast, Jose Herrera, the creator of HireHoratio.com, …
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A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. …
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Want to know how to use the attendance point system? When employees start missing work more frequently than usual, it can quickly spiral out of control. In addition to draining the morale of coworkers, excessive …
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Offering attractive employee benefit packages is essential in today’s competitive employment market to draw in and keep top personnel. Employees now want complete benefits that meet their varied needs and improve their general well-being in …
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Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ …