Why is outsourcing to Bulgaria gaining popularity? AT Kearney’s 2019 Global Service Location Index (GSLI) places Bulgaria at the top of the chart for outsourcing in Southeast Europe. The index considers four major criteria – …
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A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX). On the other hand, customer service is simply a customer’s interaction with someone from your …
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Outsourcing to Malaysia has many benefits, thanks to its thriving services industry. The Malaysian outsourcing industry serves many Fortune 1000 clients in various business verticals, including information technology (IT), logistics, and energy. And the country …
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If you’re planning to re-open your office fully or partially after the pandemic, you need a return to work plan. It might still be unclear when your full workforce can return to the workplace. You …
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The virtual assistant vs employee discussion is now more important than ever for any entrepreneur or business owner. Both hires can carry out many of the same duties, such as basic administrative tasks, office management, …
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While the COVID-19 pandemic has changed workplace dynamics globally, many businesses are now opening back up. If you want to get your employees back to doing their full duties or working from an office, you …
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With COVID-19 restrictions slowly easing in several parts of the world, many businesses are preparing to welcome employees back into the office. However, you first need to ensure your workplace is well-equipped to tackle the …
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The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees …