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Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact.  To remain competitive, they may consider insurance business process outsourcing.  Insurance business process outsourcing is the contracting of …

Looking for some effective team building exercises to bring your team together? As a former leadership trainer and coach, I have run several types of team building activities for teams of several sizes – with …

We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. But how are we supposed to meet all of these demands? All these pressures …

Modern call center software features go beyond just helping you make and receive calls.They can help measure your agents’ performance and even tell when a lead is interested in your company. If your business has …

Average handle time (AHT) is one of the most popular metrics to measure the efficiency of customer service agents and organizations. Why? Tracking the average handle time gives you insights into how effectively agents address …

When you are part of a great team, going to work in the morning feels joyous and exciting. There is a special feeling when your teammates are working towards the same goal as you – …

Want to know how to create and use Zoom breakout rooms? With COVID-19, the way we live and work has changed rapidly. Taking our work out of the boardroom and into the living room means …

An excellent customer experience is the key to any company’s success. It contributes to the firm’s customer loyalty, brand advocacy, and sustained growth.  And this is just as true to enterprise customers as it’s to …