BPO and CX Industry

Curious about call center monitoring? Call centers are the focus of global, on-call customer service. And ensuring excellent customer service via call centers is crucial to every type of business. This is why call center…

Interested in call center supervision? Maintaining high standards in customer care service is not an easy task. That’s why customer service representatives (CSR) should receive thorough training and guidance to excel at their job.  This…

Want to know why contact center analytics is so important? Imagine having the superpower to decode customer sentiment or predict what they want!  Today’s customer-oriented companies rely on advanced contact center data analytics to make…

Looking for the best call center services? Whether it’s for customer support, product promotion, or conducting surveys – call center services can help you manage your business’ phone calls. They’re a cost-effective way to increase…

Wondering which call center metrics you should track? Managers must ensure that all center operations are constantly optimized to run at maximum efficiency. And they can do this by choosing and tracking the right set…

Want to create callcenter scripts that can win over your customers? Businesses are constantly on the lookout for innovative ways to engage customers.  However, nothing beats the personalized customer service experience offered by call center…

Want to set up effective call center training programs? During the last decade, customer service has moved on from being a mere necessity to taking a front-seat for most businesses.  As a result, contact center…

Interested in call center attendance management? Managing attendance is crucial as every call center needs a sufficient number of agents present for each shift. Only then can you keep clients satisfied and meet service level…