Managing a virtual call center with a globally distributed workforce requires the right tech stack—especially if you aim to run an efficient, ROI-positive operation. Without a reliable solution, you’re likely: In this guide to virtual …
-
-
Productivity red flags can be hard to spot. Two forces – the transition to remote work and the rise of quiet quitting – tend to keep the source of productivity problems hidden in outsourcing firms, …
-
Harvest is a time tracking app that makes it easy to spend less time tracking your work and more time actually doing your work . However, you may be interested to know there are several …
-
When you’re working on a major project or toward a critical deadline, overtime hours are often inevitable. So how can you keep projects on budget? If you’ve tried tracking overtime with manual time sheets, you’ve …
-
Employee monitoring is the process of tracking team members’ attendance and activity while they’re on the clock. Whether you oversee a remote, hybrid, or field team, you need a reliable system to gather data, such …
-
If your team relies on email threads or phone calls to communicate, they’re wasting a lot of time attending unnecessary meetings and reading irrelevant messages. Asynchronous tools are the key to sharing critical updates, managing …
-
Employee burnout is real and has been on the rise for the past few years. In fact, after the pandemic, a Deloitte survey found that 64% of employees feel overly stressed and exhausted while at …
-
You have more important things to do than micromanage your team or ensure they clock in on schedule for every shift. Whether you manage a hybrid team or remote employees, you need an easy way …