Tracking the number of hours your employees work is essential to measure their productivity and overtime hours. It also comes in handy when you have to pay employees based on billable hours. But how do…
Carlo Borja
Carlo Borja
Carlo Borja is the Content Marketing Manager of Time Doctor, a workforce analytics software for distributed teams. He is a remote work advocate, a father and a coffee junkie.
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A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding employee attendance, breaks, electronic device usage, and more. Here’s a…
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If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures. Developed with the help of relevant subject matter experts, it helps…
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A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the…
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A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact…
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Employees today constantly strive to perform better in the workplace. They take on extra projects, work relentlessly without breaks, and barely move from their desk. However, being holed up in your cabin or skipping your…
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Want to know how to use the attendance point system? When employees start missing work more frequently than usual, it can quickly spiral out of control. In addition to draining the morale of coworkers, excessive…
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Ask any company in the software space and they will tell you that every quarter they are anxiously awaiting the results of the newest G2 report badges. Carlo BorjaCarlo Borja is the Content Marketing Manager…