Help Scout Icon

Help Scout Time Tracking

Add time tracking to your Help Scout emails with Time Doctor.

With the Time Doctor Chrome extension’s advanced time tracking, you can collect accurate time data about the work done by your team in Help Scout. This native browser extension adds time tracking to Help Scout emails to give you a complete overview of what your employees are spending their time on.

With the Time Doctor Chrome extension, you can:

  • Know how long it takes your team to resolve issues and complete projects.

  • Keep your team accountable for every second they spend in Help Scout.

  • View individual and aggregate data to allow managers to better analyze team activities.

How does it work?

Install the Time Doctor Chrome extension and the native app for Time Doctor. Native apps are available for Mac, Windows, and Linux.

The Time Doctor icon will be displayed on the top left-hand side of the email to allow you to start or stop time tracking for any particular email.

See screenshots of work done on Help Scout emails

Time Doctor can also take screenshots of your employees’ computers at the time interval that you specify. This feature is optional but can be particularly helpful if you have any employees working remotely and you're unable to walk by their desks to see what they're working on.

This time-tracking extension works with your browser and integrates with many other business tools besides Help Scout.

Supported on both Time Doctor 2 and Time Doctor Classic

Time Doctor’s chrome extension supporting Help Scout integration is available on both Time Doctor Classic and Time Doctor 2.

To know the differences between Time Doctor Classic and Time Doctor 2, click here.

But wait, there's more!

Web & App Usage Two

See how much time your employees spend on each website and application they use.

Client Login

Let your clients log in to see the time tracked on their projects.

Poor Time Use Report

See how long each employee has spent on websites that are not work-related.

Work Schedules

Set up schedules for employees and track their attendance.


Easily pay your employees based on either hours tracked or on fixed salaries.


Our popups help users put their focus back on their work.


Our API allows your own software application to interact directly with Time Doctor.

And much more...

Read more about the full range of optional features that Time Doctor provides.