Why is my account still suspended after adding a new credit card?
If your Time Doctor account is still suspended after adding a new payment method, please contact our support team so that we can check your transaction and see what's causing your account to still be suspended.
Some common causes include:
Insufficient funds on the card - amount on the card is not enough to pay for the current month's subscription.
Do not honor - unspecified card decline error. It's best to contact the bank and confirm that you authorize Time Doctor LLC to charge your card monthly.
Expired card - We are sending out monthly emails to our existing paying customers in case the card is about to expire one month prior as a friendly reminder to update the card details to prevent further inconvenience
Possible stolen card - We don't normally encounter this but if we do, we advise the customer. Usually the customer is already aware of this anyway.
Invalid card number or CVV number - it's best to contact the bank if this happens.If this is an emergency and you need to access your account immediately, just let us know and we can assist your promptly.
For questions, comments or feedback regarding this topic, please send an email to firstname.lastname@example.org.