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Recommended JIRA Settings for Time Doctor Integration

Once you have integrated your company's JIRA account with your Time Doctor account, there are two changes to your JIRA account that we strongly suggest you make to ensure that things work smoothly.

1. Turn off JIRA email notifications about time tracked with Time Doctor.

Why should you do this?
Because whenever someone starts or stops timing a JIRA task in Time Doctor, JIRA will send out an email notification to anyone who is watching that JIRA issue by default. While it is not a requirement to turn off those notifications, it is something we suggest doing. If not, you may be overwhelmed with the number of email notifications that you will receive.

How to do this:

2. Allow work time to be added to closed JIRA issues.

Why should you do this?
When you track time in Time Doctor, there is a delay of up to an hour before that time is synced with JIRA. In JIRA, tracked time cannot be added to closed JIRA issues by default. So, if you track time on a JIRA issue with Time Doctor and then close the JIRA issue before Time Doctor syncs, the tracked time will not be added to JIRA.

How to do this:

For questions, comments, or feedback regarding this topic, please send an email to support@timedoctor.com.

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