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How to integrate Freshdesk with Time Doctor

Tracking time on Freshdesk using Time Doctor

Time Doctor provides a seamless integration with Freshdesk. It allows you to sync your support tickets and track time while working on your tasks. Your time is automatically uploaded to Freshdesk and can be seen in Freshdesk interface once you start tracking time.

You can have a detailed view of the reports by logging in to Time Doctor website and going to the reports section.

Here’s how to get started integrating Freshdesk with Time Doctor:

To integrate Freshdesk with Time Doctor, the admin/company owner should initially set up the integration from the company integration settings page.

How each team member can activate their Freshdesk integration.

Here’s how to do that:

Click on your company account logo/name on the left panel, navigate to Company Integrations. Enable the Freshdesk integration by clicking on the OFF to ON button to the right:

Enter your Freshdesk hostname, Freshdesk email and password and click the save button.

A confirmation will show up after a successful integration. You can simply click on “Users Integration Page” link if you want to view the status of your integration settings.


Here’s how each team member can activate their Freshdesk integration:

1. Click on your company account logo/name on the left panel, navigate to Your Integrations. Enable the Freshdesk integration by clicking on the OFF to ON button to the right:

2 . Enter your API key in the text field. (Click the link under the text field if you don’t know where to get your API.) and lick the button on the side to activate Freshdesk integration.

Or click here to get instructions on how to get the API key

Here are quick steps on how to start tracking time: