Fixing sync error with Time Doctor mobile app
If you're using the Time Doctor mobile app and it doesn't sync correctly with the Time Doctor server, a message will appear within the app that says "Sync failed" or "Offline now". Here's what to do if you see that message:
First, don't worry - all tasks that you time with the mobile app while it's not synced will be saved in the app itself and then uploaded to the server later when the sync problem is resolved. So you won't lose any work time.
If you've already attempted to sync the app and it doesn't work, try these steps to solve the problem:
- Attempt to sync again by opening any folder within the app and dragging the list of tasks down. If the sync error message no longer appears after you do this, then the app has synced correctly. [Video on how to do this]
- Sign out of the app and back in. If error message no longer appears after you do this, then the app has synced correctly.
- Check your internet connection. Your mobile device must have a connection to the internet (wifi, 3g, 4g, etc) in order to sync.
- Wait an hour and try again. Sometimes there can be a temporary server error that will be resolved automatically without you doing anything.
Please be aware that when you have the mobile app running, it will often try to sync on its own, even if you don't manually force it to sync. Whenever the "Failed to sync" message does not appear, it means that the app has synced successfully.
For questions, comments or feedback regarding this topic, please send an email to firstname.lastname@example.org.