Finding the Time Doctor Local Cache Files in Ubuntu
This guide will explain the complete process for locating your cache file, creating a ZIP file, and sending it to our support team. It will also explain how to delete your local cache files if our support team ever instructs you to do so.
This guide is for Ubuntu users only.
Are you running Windows? Please see this article instead.
Are you running Mac OS or OS X? Please see this article instead.
Step 1. Exit the Time Doctor application.
To send us the correct cache data, you must fully exit the Time Doctor application before compressing the cache folder.
To properly exit Time Doctor, open the Options menu and click on Exit.
Step 2. Locate your Time Doctor Lite or Time Doctor Pro cache folder.
1. Open your Home folder and go to the path below, depending on the version of Time Doctor you are running.
For Ubuntu 17.10 and above: ~home/.local/share/TimeDoctorLLC/TimeDoctorPRO/Lite
2. Please see the screenshot below:
3. The .local folder is hidden by default, so the hidden folders will need to be displayed. Open the View menu and put a check next to Show Hidden Files. You can also simply press Ctrl+H.
4. Then follow the path as shown below:
If you are using Time Doctor Pro, you will see a TimeDoctorPro folder instead of (or in addition to) the TimeDoctorLite folder. Be sure to compress and send us the correct folder, depending on which version of the software you are using and need support for.
Step 3. Zip or delete your cache file, depending on instructions.
If the support staff instructed you to do so, delete this folder. For example, you may need to do so if you are re-installing a fresh version of Time Doctor.
To send us a copy of your cache file, continue with the instructions in this tutorial.
1. Right-click on the TimeDoctorLite (or TimeDoctorPro) folder and click Compress.
2. An information dialog box will appear. Everything can remain on the default settings, or you can change the destination folder to the Desktop or any other location of your preference. In this example, the destination was changed to the desktop before clicking the Create button.
3. A TimeDoctorLite.tar.gz (or TimeDoctorPro.tar.gz) file will be created in the location indicated.
Step 4. Send us the ZIP file.
Now that you have the ZIP file ready, what is the next step?
Check the file size of the ZIP file.
Anything above 15 MB will probably be too large to send through email. As an alternative to email, we recommend using a free file sharing service such as Dropcanvas, Dropbox, Google Drive, or Copy.
Once the upload is complete you can copy the link and share it with us.
For questions, comments, or feedback regarding this topic, please send an email to firstname.lastname@example.org.