Genesys Time Tracking
Time Doctor’s integration with Genesys can help improve contact center productivity.
Understand how employees spend their time
Oversight meets insight, providing peace of mind for managers, clients and employees:
- Secure, non-intrusive time tracking automatically verifies attendance, timesheets, tasks and breaks.
- Use one tool to create and manage work schedules, review progress, approve timesheets, and simplify payroll.
- Real-time alerts keep managers in the loop and help employees self-correct time-wasting behavior.
Give clients 100% confidence
Build trust and prove value by using screenshots and reports as evidence of a job well done:
- Optional timed screenshots and recordings provide an audit trail, with options for anonymization, compliance and security.
- Time and attendance tracking enables 100% remote teams and identifies burnout issues early.
- Agents get recognition for good work, improving employee wellbeing and boosting productivity.
Improve performance and increase productivity
Spot and solve efficiency to protect margins and become better every second:
- Real-time dashboards and custom reports pinpoint productivity issues and provide insights for continuous improvement.
- Customizable reports enable managers to build performance benchmarks, compare employees, and identify training and performance gaps.
- Summary reports highlight bottlenecks so you can optimize processes and workflows, and measure productivity initiatives.
Optimize resource allocation everywhere
Manage your resources more efficiently and reduce costs based on accurate workforce data:
- Real-time data and summary reports provide a breakdown of hours worked so you can assign tasks and teams more efficiently.
- Streamlined reporting, timesheets, billing, payroll, and compliance tools make admin faster and more accurate.
- Multi-device monitoring tells you exactly what licenses you’re using, so you can justify hiring and resourcing decisions.
But wait, there's more!
Web & App Usage
See how much time your employees spend on each website and application they use.
Client login
Let your clients log in to see the time tracked on their projects.
Poor Time Use Report
See how long each employee has spent on websites that are not work-related.
Work Schedules
Set up schedules for employees and track their attendance.
Payroll
Easily pay your employees based on either hours tracked or on fixed salaries.
Popups
Our popups help users put their focus back on their work.
API
Our API allows your own software application to interact directly with Time Doctor.
