Freshservice Time Tracking

Time Doctor’s integration with Freshservice lets you track the time spent supporting customers by each agent.

Time Doctor helps you get an idea of the overall service desk performance by showing you both high-level and granular data about how much time you and your employees have spent on your various Freshservice incidents.

The Time Doctor - Freshservice integration enables you to:

Captures all the time agents spend in Freshservice automatically in the background.
Show how much time is being spent on each Freshservice ticket.
Access useful insights like which tickets take up the most time or which agents require more time for particular tickets.

How does it work?

Create a free Time Doctor account and install the Time Doctor’s Chrome extension from the Chrome store. The chrome extension lets agents track the time they spend on a ticket using start and stop timers, and agents can also manually log the time they've spent (adding details through comments if required).

Time Doctor will pick up details about the activity from Freshservice and the timer will start ticking. You can stop the timer from anywhere (browser, mobile, or desktop).

Time Doctor tracks what apps and websites your team uses to complete Freshservice tasks

Time Doctor can track other types of data in addition to time spent on Freshservice. For example, Time Doctor can show you the websites & applications that each employee uses while working. You'll be able to see how much time your team members are spending on productive sites vs. unproductive sites.

Time Doctor browser extensions allow you to track your time on over 60 business applications. With features like distraction alerts and work-life balance widget, it's the ultimate tool to maximize your productivity and streamline time tracking into your workflow without needing to jump between tools.